To determine where you are

• Video-taped benchmark
• Determine personal objectives
• See and hear yourself on video

II. PHYSICAL SKILLS:

To transform nervousness into effective delivery

• Techniques to focus and channel energy
• Eye contact to establish rapport
• Appearance and body language
• Master voice control
• Vocal variety for emphasis

III. ORGANIZATION SKILLS:

To control information

• Research -- know your subject and audience
• Opening, middle and close
• Maintain continuity in your talk
• Involve audience by using humor and illustrations

IV. VISUAL AIDS SKILLS:

To give your ideas the greatest impact

• Develop and use visual aids
• Use vu-graphs, slides and charts effectively
• Increase audience retention with visuals

V. LISTENING SKILLS:

To heighten awareness and effectiveness

• Good listening steps and techniques
• Separate content from emotion
• Communication styles (receiver and sender)
• Awareness of cultural and gender differences

VI. QUESTION & ANSWER SKILLS:

To help you think clearly under pressure

• Learn professional Q&A techniques
• Know the do's and don'ts
• Handle tough or attacking questions
• Think quickly on your feet
• Ask the right questions to sell your ideas