I. IMAGE

• Perception vs. reality
• How image instantly influences our decisions
• Remote control society/Instant judgments
• Easier to maintain than regain trust
• Focus on the little things
• We believe more what we see than what we say
• Handshake/nametag at conferences/meetings
• Minimize distractions

II. PHYSICAL SKILLS

• Visual/vocal/verbal aspects of speaking
• How to deliver a congruent message
• Basics of communication

III. VOCAL CONTROL AND VARIETY

• Eyes/breath/gestures
• Diaphragmatic breathing
• Ulnar and hegu acupressure points/relaxation
• 21-day method of consistency (to develop good habits)
• Articulation exercise
• Eye/brain connection
• Distracting gestures
• Gestures to add emphasis

IV. MEN/WOMEN COMMUNICATION

• How men and woman communicate differently
• Typical men/women scenarios
• How to be "bilingual"

V. COMMON COMMUNICATION TRAPS

• Tag question
• Overabundance of words
• Rising Inflection
• Manipulation
• Nonverbal inconsistencies
• Qualifying phrases

VI. PEP STRESS MANAGEMENT EXERCISES

• Eagle/Bear
• Picking Coconuts
• The Cat
• Leg-ups

VII. GUIDELINES FOR PARTICIPANTS AT MEETINGS

• Golden Rule/ Platinum Rule
• Listening skills and exercise
• Communication guidelines for meetings:
  • Be at meeting on time
  • Study agenda beforehand
  • Respect confidentiality and build trust
  • Everyone participates and contributes
  • No idea is a bad idea
  • Stay with subject under discussion
  • Communicate ideas clearly and concisely
  • Be open and candid
  • Fulfill your obligations and promises
  • Leave "baggage" outside
  • It's not important who gets credit, as long as job gets done
  • Listening is as important as speaking
  • Promote and build teamwork
  • Have FUN and celebrate accomplishments
• We're all connected (carabiner connection)

VIII. SUMMARY AND WRAP-UP